Nº 0001 · Support

WaitsOver SUPPORT

WaitsOver is the claim ticket that taps your customer's phone the moment their order is ready.

Contact us

Email [email protected] — we answer within one business day.

Common questions

My customer didn't get notified.

The customer must add the pass to Apple Wallet from the QR you show at the counter. If they skipped that and left no phone number, there is no channel to reach them — the order detail screen tells you which channel was used each time you mark an order ready.

Can customers reply to me?

Yes — messages sent from their pass land in your Messages tab, and your replies update their pass.

How do I cancel or get a refund?

Subscriptions are managed by Apple: iPhone Settings → your name → Subscriptions → WaitsOver Pro. Refund requests go through Apple at reportaproblem.apple.com.

How do I delete my account and data?

Delete your account right in the app — Settings → Delete Account — and everything is removed immediately. See the privacy policy.